Welcome to the second Integration newsletter, and thank you very much for all your feedback and comments on issue 1. One of the main things that came up was about the use of terms like ‘acute’ and ‘primary care’ without defining them. So let’s put that right…primary care refers to the services provided by health professionals in either clinics or practices, or sometimes in a patient’s home. Secondary, sometimes called ‘acute’, care is mainly hospital-based health care provision, including emergency care (through Accident & Emergency) to non-emergency treatment, usually through outpatient departments or elective treatment.