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Item No.14 - Bi-Annual Complaints Report (Social Work and Health) April - September 2016
June 2017 | Integration Joint Board – Finance, Audit and Scrutiny Committee | Complaints | 14 June 2017
To advise activity and significant trends in complaints concerning Health and Social Care for the period April to September 2016.
Item No.15 - New Complaints Procedure (Social Work and Health) from 1 April 2017
June 2017 | Integration Joint Board – Finance, Audit and Scrutiny Committee | Complaints | 14 June 2017
To advise IJB Finance and Audit Committee of mandatory new health and social work complaints processes implemented from 1st April 2017 and the steps that have been taken to ensure effective transition to those new processes within Glasgow City HSCP.