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Accessibility statement for Glasgow City Health and Social Care Partnership Website –

This website is run by Glasgow City HSCP. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and font size
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF and Word documents are not fully accessible to screen reader software
  • you cannot modify the line height or spacing of text
  • video streams do not have captions
  • Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email

We will consider your request and aim to get back to you in 5-10 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact the Glasgow City HSCP Communications Team by emailing

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Glasgow City HSCP is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons.

Web Pages

Some website users including those using assistive technologies may not be able to accurately interpret and parse content due to HTML code not being used to spec and web pages not being well-formed.  This fails success criteria 4.1.1 Parsing and 4.1.2 – Name, Role, Value.  We are working to fix this issue. 

In various instances the same text is used for links to different URLs. This fails success criteria 1.1.1 – Non-text Content, 2.4.4 – Link Purpose (In Context) and 2.4.9 – Link Purpose (Link Only).  This occurs when a link is used within a different sections of the page.

Some media pages which include video and/or animation contain markup errors in element tags that could cause assistive technology to be unable to generate a satisfactory model of the page, resulting in inconsistent presentations of the page.  This fails success criteria 4.1.1 – Parsing.  We are working to fix this issue.

PDFs and other documents

A number of PDF files published on the website:

  • have images with missing alt-text which fails success criteria 1.1.1 Non-text content
  • are missing titles which fails success criteria 2.4.2 Page Titled
  • do not have a language specified which fails success criteria 3.1.1 Language of Page
  • do not have a tab order specified, this fails success criteria 1.3.2 Meaningful Sequence, 2.1.1 Keyboard and 2.4.3 Focus Order.  

One PDF has form fields without description tabs.  This fails success criteria 1.3.1 Info and Relationships. This file will not be fixed as it was created and published pre-23 September 2018 and is exempt.  New PDFs added to the site will have description tabs added to form fields.

New PDFs added to the website will be accessible.

PDFs published after 23 September 2018 have been made accessible retrospectively.  This does not include IJB and Committee papers published before September 2020 which will not be made accessible as doing so is deemed to be a disproportionate burden.  If an accessible IJB or Committee paper is required email  This information has been added to IJB and Committee pages as well as individual meeting pages.

PDFs published before 23 September 2018, that are not considered critical for accessing a service, will not be fixed as they are not within scope.

Disproportionate burden

IJB and Committee meeting papers published before September 2020 are not fully accessible to screen reader software.

We have assessed converting these documents to accessible PDFs and believe that doing so would be a disproportionate burden within the meaning of the accessibility regulations.

However, should any users require an accessible version of any one of these documents please contact the Glasgow City HSCP Communications Team by emailing
IJB and Committee papers published from September 2020 will meet accessibility guidelines.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.  We will make essential PDFs published before 23 September 2018 accessible as per the regulations.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we are doing to improve accessibility

We plan to improve accessibility on this website by addressing non-compliance issues (where possible).

We have created accessible documents guidance for staff to ensure that all new content added to the website meets accessibility criteria.

We will ensure that any documents uploaded to the website are accessible.

We receive weekly accessibility reports for the Glasgow City HSCP website and continually monitor and address issues that are included in the reports.

Preparation of this accessibility statement

This statement was prepared on 19 August 2020. It was last reviewed and updated on 1 February 2022.

This website was last tested on 26 January 2022.

We used a combination of methods to test the accessibility of, including:

  • automated software (Sitemorse
  • manual sampling 

We tested our main website platform, available at

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