Accessibility

Accessibility statement for Glasgow City Health and Social Care Partnership Website – glasgowcity.hscp.scot

This website is run by Glasgow City HSCP. We want as many people as possible to be able to use this website. This means you should be able to:

  • change colours, contrast levels and font size
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF and Word documents are not fully accessible to screen reader software
  • video streams may not have captions
  • broken links in some documents
  • some links are not descriptive enough due to vague or unclear labels
  • download links do not have visible text that matches their programmatic accessibility name (for example, for speech to input users)

Feedback and contact information

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact the Glasgow City HSCP Communications Team by emailing gchscp_communications@glasgow.gov.uk.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email gchscp_communications@glasgow.gov.uk. 

We will consider your request and aim to get back to you in 5 to 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Glasgow City HSCP is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

Non-compliance with the accessibility regulations

  • Some pages may contain broken or updated links. This fails WCAG success criterion 2.4.4 (Link Purpose (In context)) and can affect all users, especially those relying on screen readers, keyboard navigation or speech input.  We plan to fix this issue within 4 weeks of broken links being identified.  
  • Some links are not descriptive enough due to vague or unclear labels. This fails WCAG success criterion 2.4.4 (Link Purpose (In context)) and can affect all users, especially those relying on screen readers.  We plan to fix this by the end of 2025 and will review all pages and modify our writing style.
  • Download links do not have visible text that matches their programmatic accessibility name (for example, for speech to input users). This fails WCAG success criterion 2.5.3 (Label in Name) and can affect speech-input users.  We plan to fix this issue by the end of 2025.

If you are aware of any instance of the above issues, email gchscp_communications@glasgow.gov.uk.

PDF

A number of PDF files published on this website are not fully accessible, which can make them difficult to navigate using assistive technologies.

Common issues include:

  • missing alt-text on images, which fails success criterion 1.1.1 (Non-text content)
  • lack of a proper heading structure, which fails success criterion 2.4.6 (Headings and Labels)
  • broken links which disrupt the navigation, failing success criterion 2.4.4 (Link Purpose)
  • no tab order specified, this fails success criteria 1.3.2 (Meaningful Sequence), 2.1.1 (Keyboard) and 2.4.3 (Focus Order)

We are working to fix as many older PDFs as possible. Where documents are not essential and contain broken links, we plan to either remove the links or withdraw the document entirely.

We aim to address the majority of these issues on new and existing PDFs on an ongoing basis.

Users can request accessible versions by emailing gchscp_communications@glasgow.gov.uk.

IJB and Committee meeting papers

IJB and Committee papers before September 2020 are not fully accessible to assistive technologies. 

If you would like a copy of a meeting paper, please email gchscp_communications@glasgow.gov.uk and tell us the date of meeting, the paper and the format you need.

Link maintenance in PDFs

Links within PDFs were correct at the time of publication. As these documents are considered proofed print files rather than live web content, links are not monitored or updated over time and may become outdated.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.  We will make essential PDFs published before 23 September 2018 accessible as per the regulations.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we are doing to improve accessibility

We are continually monitoring accessibility on this website and addressing non-compliance issues (where possible).

We have created accessible documents guidance for staff to ensure that all new content added to the website meets accessibility criteria.

We will do our best to ensure that any documents uploaded to the website are accessible.

Preparation of this accessibility statement

This statement was originally prepared on 19 August 2020. It was reviewed on 30 July 2025 and last updated on 31 July 2025.

This website was last tested in July 2025. We used a combination of methods to assess the accessibility of glasgowcity.hscp.scot, including:

  • automated testing using Sårosi by CIVIC
  • manual sampling of key pages and user journeys

An external accessibility audit was carried out by CIVIC.