New video demonstrates iPhone Emergency SOS: supporting safety across Care Services

A continued focus on the safety and wellbeing of Glasgow City Health and Social Care Partnership (HSCP) staff working in the community has led to the launch of a practical new resource, designed to give colleagues greater confidence while carrying out their roles.

Recognising that many care professionals work independently and often in unfamiliar environments, services have come together to highlight a simple but powerful feature already available on work-issued iPhones - the Emergency SOS function. This enables staff to quickly contact emergency services and share their location, if they feel unsafe or require urgent assistance.

The initiative follows direct feedback from colleagues and partners, who asked for clearer, more accessible guidance on how to use the feature. In response, a short, easy-to-follow video has been created for staff, demonstrating both how to set up Emergency SOS and how it works in real-life situations.

The video takes place in a community setting to reflect the day-to-day reality of care work. It is led by Chelsea, one of our experienced home carers, whose clear and reassuring guidance walks viewers through each step. By showing the tool in action, the video brings the feature to life in a way that is practical and relatable for staff.

At its core, the message is simple: small actions can make a big difference when it comes to staying safe.

Robert Murray, Interim Head of Care and Technical Services said: “ The Emergency SOS feature offers several important benefits that can support staff in moments of uncertainty or risk. These include the ability to access emergency assistance quickly without needing to unlock the phone, automatic sharing of location details with emergency responder, and an added layer of reassurance for those working alone.

“For many colleagues delivering care in the community, this reassurance is crucial. Whether travelling between visits or entering new environments, having a reliable and immediate way to call for help can provide peace of mind and allow staff to focus on delivering the best possible care.

“We are encouraging all staff with a work iPhone to take a few minutes to activate the feature. While it is quick to set up, its potential impact in an emergency situation is significant.”

This initiative also reflects a wider commitment to creating a culture where staff safety is actively prioritised and openly discussed. By listening to colleagues, responding to their concerns and making better use of the tools already available, services are continuing to build a safer and more supportive working environment.

Ultimately, the message is one of care - not only for those receiving support, but for the staff who provide it every day. Ensuring colleagues feel safe, supported and confident while working in the community remains a shared responsibility, and one that continues to guide improvements across our HSCP.