Glasgow City Care at Home Service praised by Care Inspectorate

Glasgow City Health and Social Care Partnership (HSCP)’s Care at Home Service received very positive results following a Care Inspectorate inspection carried out between 19 January and 4 February 2026.

This was one of the most detailed inspections the service has had. Inspectors spent a lot of time visiting services, speaking with people and reviewing how the service works across all areas. The results clearly show the hard work, professionalism and teamwork of everyone involved.

More than 300 people took part, including service users, family members and staff. They shared their views through surveys, home visits and phone calls. Their honest feedback helped inspectors build a full picture of the service. Inspectors highlighted how valuable this level of engagement was in helping them understand the quality of care being provided.

During the inspection, inspectors spoke with home carers, service users, families and teams across all localities. They saw a service built on strong relationships, commitment and compassion.

Staff were described as “kind, compassionate, dedicated, and natural.” Inspectors noted that the care and professionalism they observed felt genuine and could not be put on just for an inspection. This reflects the everyday culture of the service, and the strong relationships staff build with the people who they support.

The service was also praised for providing good continuity of care. Service users spoke about how important it is to have regular carers and how much they value these consistent relationships. Inspectors recognised this as a key strength.

Inspectors said that, given the size and scale of the service, it should be extremely proud of its performance. They also recognised the pressures facing the care sector and highlighted the service’s resilience and strong internal coordination.

The service’s quality assurance systems were described as robust and effective. Inspectors confirmed that the service’s own self-evaluation matched their findings. They also noted that areas for improvement were already being worked on through established internal workstreams.

Robert Murray, Interim Head of Service, said: “Across home care, our strength continues to come from the dedication, compassion and professionalism of our staff and partners. Every day, I see teams working collaboratively to improve outcomes for the people and communities we support, often in challenging circumstances. I want to extend my thanks to colleagues across all sectors for their continued hard work and for the positive difference they make. Together, we are building services that are responsive, person-centred and rooted in the values of dignity, respect and empowerment.”