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Item No.20 - Health and Social Care Complaints Activity

October 2016 | Glasgow City Integration Joint Board | Complaints | 31 October 2016

To present statistical analysis and outcomes of complaints for both health and social care during the period 1 April 2015 - 31 March 2016

Item No.17 - Complaints

February 2016 | Glasgow City Integration Joint Board | Complaints | 08 February 2016

To explain how the complaints system will operate under the Integration Joint Board.

Item No.11 - Bi-Annual Complaints Report (Social Work and Health)

April 2017 | Glasgow City Integration Joint Board | Complaints

To advise activity and significant trends in complaints concerning Health and Social Care for the period April to September 2016

Item No.12 - New NHS Scotland and Social Work Model Complaints Handling Policy

April 2017 | Integration Joint Board – Finance, Audit and Scrutiny Committee | Complaints | Policy and Equality

To advise IJB Finance and Audit Committee of mandatory new health and social work complaints processes to be implemented from 1st April 2017 and advise the steps that have been taken to ensure effective transition to those new processes within Glasgow City HSCP

Item No.14 - Bi-Annual Complaints Report (Social Work and Health) April - September 2016

June 2017 | Integration Joint Board – Finance, Audit and Scrutiny Committee | Complaints | 14 June 2017

To advise activity and significant trends in complaints concerning Health and Social Care for the period April to September 2016.

Item No.15 - New Complaints Procedure (Social Work and Health) from 1 April 2017

June 2017 | Integration Joint Board – Finance, Audit and Scrutiny Committee | Complaints | 14 June 2017

To advise IJB Finance and Audit Committee of mandatory new health and social work complaints processes implemented from 1st April 2017 and the steps that have been taken to ensure effective transition to those new processes within Glasgow City HSCP.

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