Publications Archive
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Item No.17 - Complaints
February 2016 | Glasgow City Integration Joint Board | Complaints | 08 February 2016
To explain how the complaints system will operate under the Integration Joint Board.
Item No.20 - Health and Social Care Complaints Activity
October 2016 | Glasgow City Integration Joint Board | Complaints | 31 October 2016
To present statistical analysis and outcomes of complaints for both health and social care during the period 1 April 2015 - 31 March 2016
Item No.14 - Bi-Annual Complaints Report (Social Work and Health) April - September 2016
June 2017 | Integration Joint Board – Finance, Audit and Scrutiny Committee | Complaints | 14 June 2017
To advise activity and significant trends in complaints concerning Health and Social Care for the period April to September 2016.
Item No.15 - New Complaints Procedure (Social Work and Health) from 1 April 2017
June 2017 | Integration Joint Board – Finance, Audit and Scrutiny Committee | Complaints | 14 June 2017
To advise IJB Finance and Audit Committee of mandatory new health and social work complaints processes implemented from 1st April 2017 and the steps that have been taken to ensure effective transition to those new processes within Glasgow City HSCP.